Returns & Refund Policy

No Refunds, Exchanges or Returns.

Due to the fragile nature of paper, returns will incur a 25% restocking fee from the full value of the paper or product, and a one-year store-credit will be issued. Customer will be responsible for shipping charges both ways.

*Batch differences: Due to the process of preparing materials for non-western papers, individual batches will vary slightly in color, size, weight, and/or tone. Because of this quality, we urge you to procure the papers to complete your project at one time. HPI is not responsible for batch-differences. Returns due to batch differences will be juried under the above stated return and refund policy.

Reporting Damage, Discrepancies and Shortages
Shortage, discrepancies or damages must be reported to us within three business days of shipment receipt.

Packages should be inspected upon arrival from the carrier immediately. If any damage is visible, inform the carrier and Hiromi Paper right away for an inspection report to be started.

*Papers that were damaged in transit due to shipper neglect are not subject to restocking fee if reported within 3 business days of receipt.